CUSTOMER-ORIENTED BUSINESS PROCESSES MANAGEMENT

Customer Regain Management in E-business -processes and Measures-

Recent studies show, that due to the rapid technological progress, the growing globalisation of markets and the increasing availability of information long-term and valuable relationships became more important than the permanent acquisition of new customers. As a consequence of this, the focus shifted from a transaction-oriented economy to a relationship-based economy. Concepts like customer re...

Optimizing Business Processes to Enhance Customer Experience

change management in business processes

today, change is a definite phenomenon and organizations should make themselves aligned with requirements for survival and success in the competitive market and retain customers. one of the main components of any organization that is undergoing these changes is the business processes of that organization. in other words, in a dynamic business environment, business processes are changed at runti...

A customer oriented systematic framework to extract business strategy in Indian electricity services

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

Customer Relationship Management and Business Intelligence

The electronic commerce (e–commerce) has significantly made changes in customer relationships. The development of nowadays technologies has enabled customers to rapidly and without difficulty collect information regarding to the supply of various products and services. It will make effortless in finding out the most best with highest quality suppliers. The client is able to choose and to decide...